Support

Write to support@plainwharf.com (in the app: Settings → Help / report a problem). The e-mail is prepared with your app version, Android version and language. If a GEDCOM file does not open correctly, you may attach it yourself; it is used only to fix the problem. You may write in English, Deutsch, Français, Español, Português, Italiano, Polski, Nederlands or Türkçe.

Names show wrong characters after import

Older files may be in ANSEL or a Windows code page. RootKeep reads the file's CHAR line and converts ANSEL accents. If names still look wrong, the file probably says the wrong character set; export it again from the original program as UTF-8, or write to us.

Photos are missing after importing a GEDCOM file

A .ged file only contains the paths of photos on the computer it came from. Export a GEDZIP (.gdz) from the original program if it can, or add the photos in RootKeep. The original paths stay in the file, so nothing is lost when you export again.

I have more than 150 people

Import, viewing, editing and export work for any size in the free version. Only adding new people needs Pro once the tree has 150 people.

Printing a large tree

Use “Readable size on several pages” and check the page count shown before you create the PDF, or choose a person and print their ancestors or descendants only. “Poster” makes one large page for a print shop.

Moving to a new phone

Export your tree as GEDZIP (with photos) and save it to your computer, e-mail or cloud drive. On the new phone install RootKeep and open the file. Android's phone-to-phone transfer during setup can also move the app's data.

I forgot how to unlock the app

The app lock uses your phone's own fingerprint, face or screen lock. If you can unlock the phone, you can unlock RootKeep. There is no separate RootKeep PIN.

Restoring or cancelling Pro

Use the same Google account on the new phone and tap Settings → Restore purchases. To cancel the monthly subscription, use Settings → Manage or cancel subscription, or Google Play → Payments & subscriptions. The lifetime purchase never renews.

Deleting your data

See Delete your data.

RootKeep · Plainwharf · support@plainwharf.com

Plainwharf · apps by identityKa · Impressum