Support

Write to support@plainwharf.com. Please include your phone model, Android version and app version (Settings → About). We answer in English, Deutsch, Français, Español, Italiano or Português.

Moving to a new phone

Settings → Data → Export backup creates one .shotsheet file with all projects, photos and reports. Save it to Google Drive or Files (it is usually too large for email or WhatsApp). On the new phone install ShotSheet, choose Settings → Data → Restore from backup, then reopen the app when asked.

Restoring Pro

Use the same Google account on the new phone and tap Settings → Upgrade → Restore purchases.

Cancelling a subscription

Google Play → profile picture → Payments & subscriptions → Subscriptions → ShotSheet → Cancel. Uninstalling the app does not cancel the subscription.

No address on the photo

Address lookup needs your phone’s address service and usually an internet connection. Offline, the stamp shows coordinates; open the project later and tap “Look up address”, or type it yourself. Photos added from the gallery usually carry no location because Android removes it; turn on Settings → General → “Keep location of gallery photos” if you need it.

Deleting your data

Delete single projects in the app, use Settings → Data → Delete all data, or uninstall the app. Step by step: Delete your data.

ShotSheet · Plainwharf

Plainwharf · apps by identityKa · Impressum